FAQ UAE
FREQUENTLY ASKED QUESTIONS(FAQs)
What is IDENFO DIRECT?
Idenfo Direct is an affordable, subscription based digital identity verification, fraud detection and financial crime check platform (including risk rating, adverse media and periodic reviews) for a multitude of businesses.
How do I signup?
You can sign-up here by simply entering your name, email address, and country.
Does IDENFO DIRECT offer a free trial?
Yes! You can sign-up for a free trial and onbaord 5 profiles completely free of cost.
Which countries do you support?
When you signup for Idenfo Direct, our current list of supported countries is shown in the drop down list.
Can I verify documents for any country?
We can perform automatic verification checks (including facial comparison with ID card) from any country so long as your ID photo is clear and undamaged.
What type of documents do you support?
We typically support national ID cards, passports and driving licences though the exact documents may vary depending upon your country.
What causes a profile to be termed 'high risk'?
A risk-based approach and sophisticated algorithm is applied to all profiles. Factors which push a customer to high risk include having a name match against a recognised sanction list, being a potential PEP (politically exposed person), being a non-resident in the country that they are applying for services in, or being a national of a country subject to UN sanctions.
Is liveness detection available as a feature?
Yes! Our onboarding journey has a 'Video' section in which instructions are given to the user to follow, which determines that the video is being recorded live.
Do you check Sanctions?
Yes - we check against a wide range of international and national sanction lists.
How long does the KYC process last?
Typically around 2-3 minutes for the user to do their liveness detection, input their details and then have identity verification, risk rating and name screening performed.
What if I want to change the verification decision?
A workflow exists within the system which allows you to review the result of your customers and overturn it if necessary. This functionality is accessible to limited users.
How is the risk scoring done?
We used a sophisticated algorithm which works using a risk-based approach. We check a number of attributes about the customer including their nationality, country of residence, work type and other features.
How do I change or reset my password?
After you are logged in, on the top right side you can click your username to select the option "Change Password" to modify your password. Furthermore, if you have forgotten your password, you can select the option "Forgot your Password?" on the login screen to set a new password
What happens if I reach my verification limit?
Every pricing plan has a certain limit on the number of profiles you can onboard. Once you have reached this number, you will be prompted to purchase the next pricing plan. If you choose to do so, you can then immediately start onboarding more profiles. If you decline, you will remain on your current package, and will not be able to onboard more profiles, but your existing profiles will remain and you will be able to access their data.
How can I get in touch with the team?
You can get in touch with us here. We have a dedicated team who will be happy to get back to you at the earliest possible opportunity :).
What payment type do you accept?
Idenfo accepts payment via debit/credit card.
How to get started?
You can get started by signing-up for our free trial, which will allow you to onboard 5 profiles completely free of cost without entering your card details.
How does my customer receive notification that KYC is being performed?
During the initial steps in the onboarding process your customer will be sent an email from the system. The email will explain to them what to do and also how to click on a link supplied in the body of the email itself.
This type of link is called a "Deeplink" as it is unique for each customer and will direct them to the onboarding system for uploading of documents and the registration process.
My customer did not get a deeplink, what do I do?
If your customer has not received a deeplink, please ask the Administrator to resend it via email or some other secure channel. If the problem persists, please get in touch with us here.
The Customer's link isn't working?
The deeplink only expires after submission or after 21 days. If your customer's deeplink has expired and you need to generate a new link, you can ask your Administrator to re-send them the link. If that doesn't work either, please reach out to us here.
The browser / tab closed during the process?
You can re-open the deeplink sent to you (via email) and fill-in the required fields.
Can my login be used on multiple devices?
Yes, there is no limit on number of devices logged-in by the user
Do you sell data to any third parties?
No - we do not sell any data to third parties.
Where is data stored?
We host all our data in a local cloud instances. The exact instance depends upon the location of the organisation requiring the KYC services. We look to host this data either in the home country of the organisation or in a country of close proximity which has a close data sharing relationship. For example Malaysia data is hosted in Singapore, Pakistan data is in Pakistan and UAE data is in UAE.
Is the data secure?
Yes - extensive information security safeguards have been built into our system:
- Technical Architecture: Both Idenfo and all our cloud instances have a zero trust architecture model – zero trust means that there is no implicit trust granted to assets or user accounts based solely on their physical or network location proximity – trust has to be explicitly approved. Such approval is based on “least privilege” principles – meaning access is only granted to the degree required to perform a job function.
- Encryption: Our product encrypts all sensitive information (eg customer data as well as passwords) for data both at “rest” (ie when in our database) or in “motion” (ie when moving from your company's or your customer's devices to our database).
- Legitimate Data Extraction: Idenfo will not ask for any data or information from your customers which is not required for KYC.
- Access: Neither Idenfo nor our cloud provider will access your customer data without your explicit consent.
How long is data stored?
We will delete your data upon termination of our services, however data may be retained longer than this to give you time to save or copy for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
What browsers are supported?
All modern browsers including Chrome, Safari, Microsoft Edge, and Firefox are able to run Idenfo Direct.
Does Idenfo have any compliance certificate?
Which documents are acceptable for Address proof?
The types of address verification that may generally be considered acceptable include, but are not limited to, the following categories of documents issued in the name of the customer:
- Bills or account statements from public utilities, including electricity, water, gas, or telephone line providers
- Local and national government-issued documents, including municipal tax records
- Registered property purchase, lease or rental agreements
- Documents from supervised third-party financial institutions, such as bank statements, credit or debit card statements, or insurance policies
What is KYC?
KYC or Know Your Customer is an identity verification system that authenticates the real identity of customers during the onboarding process
What is Customer Due Diligence (CDD)?
CDD is the process of identifying or verifying the information of a customer to assess the overall risk associated with them.
What is Politically Exposed Persons (PEPs)?
PEPs are individuals who are or have been entrusted with prominent public functions both domestically or overseas such as senior politicians, judicial or military officials,; and the definition also includes the following:
- Direct family members (Of the PEP, who are spouses, children, spouses of children, parents).
- Associates known to be close to the PEP
What is sanctions list?
A list wherein individuals and terrorist organizations, which are subject to the Sanctions imposed as per the UN Security Council Sanctions Committee are listed, along with their personal data and the reasons for listing.
What is Non-Resident person?
A non-resident person is someone who is visiting a particular place but who does not live or stay there permanently.
What is Resident person?
A person who lives somewhere permanently or on a long-term basis. This could be a citizen of the country or a non- national (expatriate)
