FREQUENTLY ASKED QUESTIONS(FAQs)

  • Getting Started - an introduction to what we do
  • Account Management - Manage your settings
  • Technical Information
What is IDENFO DIRECT ?

Idenfo Direct is an affordable, subscription based digital identity verification, fraud detection and financial crime checks (including risk rating, adverse media and periodic reviews) for a multitude of businesses.

How do I signup?

You can sign-up here by simply entering your name, email address, and country.

Does IDENFO DIRECT offer a free trial?

Yes! You can sign-up for a free trial and onboard 5 profiles completely free of cost.

How many free profiles do I get?

With our free trial, you can onboard up to 5 profiles for free.

Which countries do you support?

When you signup for Idenfo Direct, our current list of supported countries is shown in the drop down list.

Can I verify documents for any country?

We can perform automatic verification checks (including facial comparison with ID card) from any country so long as your ID photo is clear and undamaged.

What type of documents do you support?

We typically support national ID cards, passports and driving licences.

What causes a profile to be termed 'high risk'?

While we do not disclose our exact alogrithm, typical red flags which push a customer to high risk include having a name match against a recognised sanction list, being a non-resident in the country that you are applying for services in, or being a national of a country subject to UN sanctions.

Is liveness detection available as a feature?

Yes! Our onboarding journey has a 'Video' section in which instructions are given to the user to follow, which determines that the video is being recorded live.

Do you check Sanctions?

Yes - we check against a wide range of sanction lists.

How long does the verification process last?

Typically around 2-3 minutes for the user to do their liveness detection and input their details.

What if I want to change the verification decision?

A workflow exists within the system which allows you to review the result and overturn it if necessary.

How is the risk scoring done?

While we do not disclose our exact algorithm, we check a number of attributes about the customer including their nationality, country of residence, work type and other features.

How do I change or reset my password?

After you are logged in, on the top right side you can click your username to select the option "Change Password" to modify your password. Furthermore, if you have forgotten your password, you can select the option "Forgot your Password?" on the login screen to set a new password.

What happens if I reach my verification limit?

Every pricing plan has a certain limit on the number of profiles you can onboard. Once you have reached this number, you will be prompted to purchase the next pricing plan. If you choose to do so, you can start onboarding more profiles. If you decline, you will remain on your current package, and will not be able to onboard more profiles, but your existing profiles will remain and you will be able to access their data.

How can I get in touch with the team ?

You can get in touch with us here. We have a dedicated team who will be happy to get back to you at the earliest possible opportunity :).

How to get started?

You can get started by signing-up for our free trial, which will allow you to onboard 5 profiles completely free of cost!.

I did not get a deeplink, what do I do?

If you have not received a deeplink, please ask the Company Secretary/ Administrator to resend it via email or some other secure channel. If the problem persists, please get in touch with us here.

The link isn't working ?

The deeplink only expires after submission or if the encrypted url is manipulated. If your deeplink has expired and you need to re-use it, you can ask your Administrator to re-send you the link. If that doesn't work either, please reach out to us here.

The browser / tab closed during the process?

You can re-open the deeplink sent to you (via email) and fill-in the required fields.